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Privacy Policy

Contents

This privacy notice tells you what to expect us to do with your personal information and includes:

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·       Contact details

·       What information we collect, use, and why

·       Lawful bases and data protection rights

·       Where we get personal information from

·       How long we keep information

·       Who we share information with

·       How to complain

Contact details

Post

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Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham B1 3NJ​

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Email

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info@bracebridgeaccountancy.com

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Telephone

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0121 816 1412

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Addresses

·       Date of birth

·       Purchase or account history

·       Payment details (including card or bank information for transfers and direct debits)

·       Credit reference information

·       Account information

·       Website user information (including user journeys and cookie tracking)

·       Call recordings

·       Records of meetings and decisions

·       Identification documents

·       Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

·       Names and contact details

·       Addresses

·       Payment details (including card or bank information for transfers and direct debits)

·       Purchase history

·       Account information, including registration details

·       Information used for security purposes

·       Marketing preferences

We collect or use the following information for service updates or marketing purposes:

·       Names and contact details

·       Addresses

·       Marketing preferences

·       Location data

·       Call recordings

·       Purchase or viewing history

·       Website and app user journey information

·       Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

·       Name

·       Contact information

·       Identification documents

·       Financial transaction information

·       Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

·       Any other personal information required to comply with legal obligations

We collect or use the following information for recruitment purposes:

·       Contact details (eg name, address, telephone number or personal email address)

·       Date of birth

·       National Insurance number

·       Copies of passports or other photo ID

·       Employment history (eg job application, employment references or secondary employment)

·       Education history (eg qualifications)

·       Right to work information

·       Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

·       Security clearance details (eg basic checks and higher security clearance)

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details

·       Address

·       Payment details

·       Account information

·       Purchase or service history

·       Video recordings of private or staff only areas

·       Audio recordings of private or staff only areas

·       Call recordings

·       Dashcam footage - outside vehicle

·       Dashcam footage - inside vehicle

·       Witness statements and contact details

·       Relevant information from previous investigations

·       Customer or client accounts and records

·       Financial transaction information

·       Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·       Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·       Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 

·       Your right to erasure - You have the right to ask us to delete your personal information. 

·       Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 

·       Your right to object to processing - You have the right to object to the processing of your personal data. 

·       Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 

·       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

·       Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·       Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·       Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

·       Directly from you

·       Legal and judicial sector organisations

·       Publicly available sources

·       Previous employers

·       Market research organisations

·       Credit reference agencies

·       Providers of marketing lists and other personal information

How long we keep your information

We store personal information for a maximum of 12 months, unless you become a client, in which case your data is stored in line with our terms of engagement and statutory obligations.

Who we share information with

·       Organisations we need to share information with for safeguarding reasons

·       Professional or legal advisors

·       Financial or fraud investigation authorities

·       Relevant regulatory authorities

·       External auditors or inspectors

·       Warranty and guarantee providers

·       Professional consultants

·       Organisations we’re legally obliged to share personal information with

·       Publicly on our website, social media or other marketing and information media

·       Debt collection agencies

·       Previous employers

·       Suppliers and service providers

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@bracebridgeaccountancy.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

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